General Information • By making a booking through Deteex, you agree to these terms and conditions, which form a binding agreement between you (the guest) and the accommodation provider (the hotel). • Deteex acts solely as an intermediary between the guest and the hotel. All hotel services and accommodations are provided by the hotel directly.
Booking Confirmation • All reservations made through Deteex are subject to availability. • A booking is considered confirmed when you receive a confirmation email from Deteex containing your booking details. • The guest must provide accurate and complete information during the booking process.
Payment Terms • Payments for your booking will be processed according to the payment terms outlined during the booking process. o Payment can be made via credit card, debit card, or other payment methods offered by Deteex. o Any additional fees, such as taxes, service charges, or resort fees, will be outlined during booking and must be settled before check-in.
Cancellation and No-Show Policy • Cancellation policies vary by hotel. Please refer to the specific hotel’s cancellation terms during the booking process. o Cancellations made within the allowable timeframe will receive a full or partial refund, depending on the hotel’s policy. o No-shows will be charged according to the hotel’s specific no-show policy (typically one night’s rate). • To cancel a booking, you must follow the process outlined in your confirmation email or on your Deteex account dashboard.
Check-in and Check-out • The guest must adhere to the hotel’s specific check-in and check-out times, as outlined in the booking confirmation. • Early check-in and late check-out requests are subject to availability and may incur additional charges.
Minimum Age Requirement • The minimum age required to book and check-in to hotels listed on Deteex is 18 years. Guests must be at least 18 years of age at the time of booking and during check-in. • Any guest under the age of 18 must be accompanied by a parent or legal guardian throughout the duration of the stay.
Identification Verification • All guests checking in to the hotel are required to present a valid government-issued photo ID (such as a passport, driver’s license, or national ID card) to verify their age. • The hotel reserves the right to refuse check-in to any guest who fails to provide valid identification or who does not meet the minimum age requirement.
Accompanied Minors • Guests under 18 years of age are not permitted to stay alone in any hotel room and must be accompanied by a parent, legal guardian, or a responsible adult over 18 years old throughout the duration of the stay. • The accompanying adult must assume responsibility for the actions and safety of any minors in their group.
Legal Implications • Any attempt to provide false identification or misrepresent age during the booking or check-in process may result in the cancellation of the reservation and the forfeiture of any payments made. • Deteex and the hotel will not be held liable for any inconveniences or costs incurred due to violations of this policy.
Exceptions • Hotels may have their own specific age policies depending on local laws, event-specific guidelines, or certain promotions. In such cases, the hotel’s policy will be outlined during the booking process, and guests are required to comply with these terms.
Responsibility for Minors • The responsible adult must ensure that any minors in their party are under proper supervision at all times during the stay. • The hotel may impose restrictions on access to certain areas, facilities, or activities for minors in accordance with local regulations and hotel policies.
Changes to Your Reservation • Changes to a confirmed booking (such as dates, room type, or number of guests) may be subject to availability and additional charges. • Any changes must be communicated directly to the hotel or Deteex customer support.
Hotel Policies • Guests are expected to comply with the hotel’s specific policies, including but not limited to: o Smoking policy o Pet policy o Quiet hours o Damage or loss of hotel property o Guest behavior and safety regulations • Violation of hotel policies may result in penalties, fines, or expulsion from the property without refund.
Liability • Deteex is not responsible for any accidents, injuries, or thefts that occur during your stay at the hotel. The hotel assumes full responsibility for the safety and security of its guests. • The guest is responsible for any damage caused to the property during their stay, and the hotel may charge for repairs or cleaning fees.
Dispute Resolution • Any disputes regarding hotel services, charges, or amenities should be addressed directly with the hotel. • If a dispute arises between you and Deteex, we will attempt to resolve the issue through negotiation. If a resolution cannot be reached, the dispute will be subject to the laws and jurisdiction of the hotel’s location.
Privacy and Data Protection • Deteex respects your privacy. Your personal information will be handled in accordance with Deteex’s Privacy Policy. • The hotel may require certain personal information upon check-in (such as identification documents) for legal or security reasons.
Force Majeure • Deteex and the hotel are not liable for failure to perform any of their obligations under these terms in cases of force majeure events, including but not limited to natural disasters, government actions, or other events beyond reasonable control.
Amendments to Terms • Deteex reserves the right to amend these terms and conditions at any time without prior notice. Any updates will be effective immediately upon posting on the Deteex website.
